Delivery & Shipping policy

Thank you for shopping with us. Please review our Shipping Policy below to understand how and when your order will be delivered.

1. Shipping Locations

We currently ship to all governorates in Egypt.

If your location is not available at checkout, please contact us for assistance.

2. Order Processing Time

Orders are processed within 1–2 business days after order confirmation/payment.
During peak seasons or promotional periods, processing times may be slightly longer.

Business days do not include weekends or public holidays.

3. Delivery Time

Once your order has been processed, the estimated delivery times are:

Cairo / Giza: 1–4 business days
Other governorates: 2–5 business days

Delivery times are estimates and may vary depending on the shipping carrier, destination, or unforeseen circumstances.

Before delivering the order, the shipping company representative will contact you by phone to coordinate a delivery time.

Delivery of orders by the shipping company is during the morning period from 9:00 AM to 6:00 PM, so please use your morning address as the delivery address, even if it is your work address.

You can open the shipment in front of the shipping company representative and inspect the products before receiving them.

4. Shipping Fees

Shipping fees are calculated at checkout based on location, weight, and/or shipping method.

5. Order Tracking

Once your order is shipped, you may receive an Email, confirming the order details. One of our agents will contact you to confirm the order and coordinate the delivery details.
You can also contact us anytime with your order number to check your order status.

6. Shipping Address Accuracy

Please ensure that your shipping details are correct and complete, including: